Frequently Asked Questions

Resolve your questions about purchasing, shipping, exchanges, returns, and payment methods. This section is designed to help you have a clear experience every step of the way.

Categories
Changes

Can I make changes to the garments?

  • Yes, you can exchange items. Item exchanges will be accepted within the first 10 calendar days of purchase. The item must be in perfect condition with hangtags, a label, and a sales receipt. We do not offer refunds. We only accept exchanges and/or credit notes for the purchase price of the item in the currency used at the time of purchase. Thank you for your understanding.
Returns

Can I return items?

  • Yes, you can return items, but returns will only be accepted within the first 10 calendar days of purchase. Items must be in perfect condition with hangtags, a label, and a sales receipt. We do not offer refunds. You will receive a credit note for the purchase price of the item in the currency used at the time of purchase. Thank you for your understanding.
Shipping

If I buy from the province, how long will it take for my order to arrive home?

  • Shipments will be made within 24 to 48 hours (Lima and/or Province). Shipping to other provinces has an additional cost of $8, a fixed amount. Shipments are made through Olva. You will receive your tracking number after the shipment has been made. The delivery time depends on Olva and is usually 3 to 5 business days.
Quotes

Do I need to make an appointment to visit your stores?

  • No appointment is necessary; you can visit Amalfitana whenever you wish during our opening hours.

Still have questions?

Send us an email with the details of your inquiry and we will respond as soon as possible. You can also contact us via WhatsApp at +51 923 889 764.